Complaints Policy

Last updated: August 2026

  • We want every clean to be right. If something is not, tell us.
  • How to raise it: call 07807 584671 or message us on WhatsApp.
  • What happens: we acknowledge your complaint quickly, look into it, and agree how to put it right, usually by re-cleaning or otherwise resolving it fairly.
  • We use feedback to improve, so nothing gets ignored.